Returns + Refunds

RETURNS

Our Returns Team aims to make your experience as easy and seamless as possible. Items can be returned within 30 days from the purchase date and must be returned in original packaging. If the packaging is not available, your item cannot be processed for a return.

Should you wish to make a return, please make sure to process this through our Returns Center here: http://mangomaison.returnscenter.com/. Returns made without going through our returns center may experience a delay in the process.

It's simple to process this through our Return Center. Please see the steps below:

Step 1: Go to http://mangomaison.returnscenter.com/

Step 2: Once there, enter your Order Number and the Email Address associated with your Mango Maison account and hit the 'Find Your Order' button.

Step 3: Upon hitting the enter button, you will be redirected to a page with the list of items on your order. Simply tick the number of item(s) you wish to return and hit 'Next.'

Step 4: Upon hitting the 'Next' button, you will be redirected to a page with the list of reasons for your returning the item(s). Choose the reason for your return and upload the image of your item; and/or add in notes regarding your return; and hit the 'Next' button.

Step 5: Upon hitting the 'Next' button you will be redirected to a page with the list of resolutions you may choose as in Refund to Store Credit, Exchange, or Refund to Original Payment Method. Choose your preferred resolution and hit the 'Next' button.

After following all the steps you will then receive a confirmation number with the RMA#. Remember to check your spam inbox if you don't see it in your regular inbox. :)

We do our best to cover you when things don't go as planned. If you received an item that's damaged or defective, your return is eligible for free return shipping.

You may request the Return Label from our Customer Experience/Gratitude team after processing your return in our Returns Center. You may reach them at comfort@mangomaison.com.

Note that our Customer Experience/Gratitude team will be able to assist you in processing your return request as well. Simply contact them within 30 days after you received the item and send them the of details:

  1. Order #
  2. Email Address associated with your Mango Maison account
  3. The name(s) and quantity of the item(s) you wish to return
  4. The reason for your return
  5. The image of the item you wish to return (especially if its damaged or defective and/or in the wrong size or color variant/item)
  6. The resolution you prefer (refund to store credit, refund to original payment method, exchange/replacement)

As soon as we receive the item in as-shipped condition, we will refund you the purchase price and inform you via email.

The acceptable Return and Refund reasons are as follows:

  • Damaged: The product is damaged in delivery
  • Defective: The product does not function or missing parts as described/shown on the site
  • Incorrect/Wrong Item: Not the product you ordered (e.g. wrong size, product, or color)

Please note that should your return request does not fall under the above-mentioned reasons, please print the RMA document that is provided at the end of the return process or via your email address. If this is not included with the shipment, the return may take a while to be processed or the request may not be fulfilled. Should your preferred resolution is a refund or store credit, please send us the tracking number of your returned item(s).

Shipping Charges

If the return was due to our error (for instance, we accidentally sent the wrong product), we will accept full responsibility for all shipping costs related to the return and provide a USPS paid shipping label via email for order within the United States. For return requests of orders made outside the US we will issue a store credit equivalent to the amount of your shipping fees. Simply get in touch with the team at comfort@mangomaison.com to request your Return Label or your Store Credit Refund.

Refunds

Refunds are issued back either in the form of store credits or only to the original form of payment used for the purchase. Please note that it can take 3-10 business days for the payment to show on your account (depending on your financial institution or card issuer) after the refund has been processed.

Please keep in mind that refund requests due to shipping delays by our partner couriers (USPS, UPS, DHL, FedEx, CNE) may not be eligible for refunds. However, please be assured that not only do we work closely with our partner couriers to make sure that your order gets to your doorstep, our Customer Experience/Gratitude team may also assist you with filing a Claim with Route should you had your order insured by Route. Simply get in touch with the team at comfort@mangomaison.com.