I JUST PLACED AN ORDER, HOW LONG IS THE SHIPPING TIME?
For processing and production time for your order to ship out, please allow up to:
- 12 business days for US orders
- 21 business days for CA orders
- 30 business days for International orders
WILL I RECEIVE A TRACKING NUMBER?
Yes, we provide tracking for every order. Tracking will be available once your product is shipped.
CAN I CANCEL MY ORDER?
You are able to cancel your order only within the first 24 hours of purchasing the product. Please email firstname.lastname@example.org if you would like to cancel and send us an email with the subject line "CANCEL".
I HAVE ENTERED AN INCORRECT ADDRESS!
If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information. Notify us immediately via email at email@example.com. If the address is wrong, we can correct this within 24 hours.
MY ITEM ARRIVED DAMAGED
We do ship every item with extra padding. Despite this, our customers report that around 1 in 1000 products arrives damaged due to mail service mistreatment.
If this happens to you, please contact us with:
- Your order number.
- A picture of the damaged product.
Once received, we'll be happy to send out another free of charge.
I HAVE A QUESTION THAT WASN'T ANSWERED, CAN YOU PLEASE HELP?
If we still haven't managed to answer your question please feel free to contact us and we will do our best to reply within 24 hours :)